Shipping Policy

1. Shipping Overview

GEEK PLUS is committed to providing a reliable and convenient delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing through geekplusco.com.

2. Shipping Destinations

We currently offer shipping across Australia, subject to product availability, applicable laws, and any restrictions that may apply to particular products, locations, or orders.

Available delivery options and applicable restrictions will be displayed during checkout where relevant.

3. Order Processing

Orders are generally processed within 1–3 business days after successful payment has been received.

Processing time does not include the delivery period.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Processing may take longer during periods of high order volume, product availability issues, payment verification, or circumstances affecting order fulfilment.

4. Shipping Method and Delivery Times

We currently provide Standard Shipping for eligible Australian orders.

• Shipping method: Standard Shipping
• Shipping fee: Free
• Estimated delivery: 3–7 business days after the tracking notification is sent

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, local delivery conditions, carrier operations, public holidays, and other circumstances.

Regional and remote areas may require additional delivery time.

5. Shipping Charges

Standard Shipping is currently provided free of charge for eligible Australian orders.

If additional shipping charges apply to a particular order or delivery arrangement, the applicable charges will be communicated before the order is completed where required.

Wholesale or bulk orders may be subject to different freight arrangements depending on order size, destination, and delivery requirements.

6. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation or tracking notification containing available tracking information.

Please allow some time for tracking information to become active after dispatch.

You can use the tracking information provided to monitor the progress of your delivery through the relevant carrier.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, street address, suburb, state, postcode, and other information required for delivery.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

8. Failed Delivery and Uncollected Parcels

If delivery cannot be completed because nobody is available, the address is inaccessible, the address information is incorrect, or another delivery requirement is not met, the carrier may attempt redelivery, redirect the parcel, or return it in accordance with its procedures.

If a parcel is returned because of an incorrect address, refusal to accept delivery, failure to collect the parcel, or another issue caused by the customer, additional shipping costs may apply before the parcel can be resent.

9. Delayed Deliveries

Delivery delays may occasionally occur due to circumstances including:

• Carrier network delays
• Severe weather or natural events
• Public holidays
• Regional or remote delivery locations
• High-volume periods
• Transportation or operational disruptions
• Events outside our reasonable control

If your tracking information indicates that a parcel is delayed, please check the latest carrier tracking information first.

10. Lost, Missing, or Damaged Parcels

If your order appears to be lost, missing, or damaged during delivery, please contact us as soon as reasonably possible.

Please provide your order number and relevant tracking information.

If a parcel arrives visibly damaged, please retain the packaging and relevant evidence where reasonably possible.

We may work with the relevant carrier to investigate the delivery status and determine the appropriate next steps.

11. Shipping Restrictions

Certain products may be subject to additional shipping, handling, age, regulatory, or geographic restrictions.

We reserve the right to refuse, cancel, or modify an order where necessary to comply with applicable laws, regulations, carrier requirements, product restrictions, or other legal obligations.

Customers are responsible for complying with laws and regulations applicable to the purchase, possession, use, and receipt of products in their location.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, carrier services, operational practices, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

GEEK PLUS
8803 Orchard Tree Ln
Towson, MD 21286
United States

Email: info@geekplusco.com

Website: geekplusco.com