Questions,
answered.

Browse the product range, add items to your cart and check out. You pay online and we ship directly from our warehouse to your address.

We accept major credit/debit cards and common online payment gateways. Wholesale orders can also be settled by bank transfer or trade terms after an account is approved.

Yes. We are an authorized distributor working with trusted manufacturers. Every unit we ship is genuine, sourced through verified supply channels and checked before dispatch.

Absolutely. Retail customers can order single units. Wholesale pricing starts at the minimum order quantity listed on each product page.

Yes. We supply retailers, vape shops, distributors and online resellers at tiered wholesale rates. The more you order, the better the unit price.

MOQ varies by product and flavor and is shown on each item. Most lines start from a single box. Contact us with your product list and we'll send a quote.

Yes. We encourage new partners to order samples first so you can check build quality, flavor and packaging before committing to volume.

Send us your business details — shop or company name, location and estimated monthly volume — through the contact form. We'll reply with a price list and account terms.

For active wholesale partners we can share product images, spec sheets and flavor lists. Display stands and POS materials are arranged with larger orders.

Retail orders are usually processed within 1–2 business days. Express courier takes 5–10 business days to most destinations; standard shipping takes 10–20 days depending on customs.

We ship via DHL, FedEx, UPS and EMS for express orders. For large wholesale shipments we can arrange sea or air freight — just tell us your destination.

We ship to most countries. It is the buyer's responsibility to confirm that e-vapor products are permitted in their destination before ordering.

Carton and pallet orders go by express or freight. We pack for safe transit and provide tracking numbers so you can follow the shipment end to end.

Every device is covered against manufacturing defects. If a unit arrives faulty or fails within the warranty window, we replace it or issue credit.

For hygiene and regulatory reasons, opened and used e-vapor products cannot be returned. Sealed, unopened units in damaged or incorrect shipments are handled case by case.

Send photos of the outer box, packaging and the affected items within 7 days of delivery. We'll arrange a replacement or refund for the missing/damaged portion.

Puff counts vary by model and usage intensity. Each product page lists its rated puff count, battery capacity and coil specification so you can choose the right device.

Yes. These products are intended for adults of legal smoking age only. By ordering you confirm you meet the minimum age requirement in your region.

Flavor availability is listed per product. For wholesale, send your flavor list — we'll confirm current stock and lead time before you commit.