Refund & Returns Policy
Effective Date: September 10, 2026
1. Overview
At GEEK PLUS, we want you to have a positive experience with your purchase. If you need to return a product or have an issue with your order, please contact us using the details provided at the end of this policy.
This Refund & Returns Policy applies to purchases made through geekplusco.com.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable law, including applicable consumer guarantees under the Australian Consumer Law.
2. 30-Day Change of Mind Returns
Unopened products may be returned within 30 days of delivery for a refund due to change of mind.
To be eligible for a change of mind return:
- The return request must be made within 30 days of delivery.
- The product must remain completely unopened.
- The product must be unused and in its original condition.
- The original packaging must remain intact.
- The product must be suitable for resale.
Customers are responsible for the reasonable cost of returning a product under a change of mind return, unless otherwise required by applicable law.
3. Opened Products
Once a product has been opened, we generally do not accept returns or refunds due to change of mind, personal preference, or other reasons unrelated to a product quality issue.
If an opened product has a genuine quality issue or other defect covered by applicable consumer law, please contact us so that we can assess the issue.
Depending on the circumstances, the available remedy may include a replacement, refund, return, or other remedy required or permitted by applicable law.
4. Faulty or Defective Products
If you believe that a product is faulty, defective, damaged, unsafe, or otherwise does not meet applicable consumer guarantees, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Product name
- Description of the issue
- Photos or videos showing the issue where applicable
- Any other information reasonably required to assess the problem
We may request reasonable evidence or additional information before determining the appropriate remedy.
Where a product has a major failure, applicable Australian Consumer Law may give you the right to choose between a refund and replacement.
5. Other Return or Refund Requests
If your situation does not fall within the categories described above, you may still contact us by email and explain your specific circumstances.
We may review such requests on a case-by-case basis where appropriate.
Submitting an enquiry does not guarantee that a return, refund, or replacement will be approved.
Unless otherwise required by applicable law, requests that do not meet the conditions of this policy or applicable consumer guarantees will not be eligible for a return, refund, or replacement.
6. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Where possible, please provide:
- Your order number
- Photos of the damaged product
- Photos of the external packaging
- A description of the damage
- Relevant tracking or delivery information
We will review the circumstances and determine the appropriate solution in accordance with this policy and applicable law.
7. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue so that we can investigate the order.
Where an error has occurred on our side, we will take reasonable steps to provide an appropriate solution.
8. Return Process
Please do not send any product back without contacting us first.
If your return request is approved, we will provide instructions regarding the return process and the appropriate return address.
Products should be returned in accordance with the instructions provided by our customer service team.
9. Return Shipping Costs
For eligible change of mind returns involving unopened products, the customer is responsible for the return shipping cost unless otherwise required by applicable law.
Where a product is confirmed to have a fault or defect covered by applicable consumer guarantees, return shipping arrangements will be handled in accordance with applicable law.
10. Refunds
Once an eligible return has been received and assessed, an approved refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
We will notify you when a refund has been processed where appropriate.
11. Exchanges and Replacements
Where an opened product is confirmed to have a quality issue or other defect covered by applicable law, we may provide a replacement where appropriate.
If the same product is unavailable, we may provide another remedy in accordance with applicable consumer law.
12. Exclusions
Except where otherwise required by applicable law, we generally do not accept returns or provide refunds for:
- Opened products without a confirmed quality issue
- Change of mind after a product has been opened
- Personal preference unrelated to a product fault
- Incorrect product selection by the customer
- Failure to follow applicable product instructions
- Damage caused by misuse, improper handling, unauthorised modification, or accidental damage
- Products returned without prior approval or return instructions
- Change of mind requests submitted more than 30 days after delivery
This section does not limit any consumer rights that cannot legally be excluded.
13. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These consumer guarantees apply in addition to any other rights or remedies available under applicable law.
Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law or other applicable consumer protection legislation.
14. How to Request a Return or Refund
To request assistance with a return, refund, replacement, or product issue, please contact us by email.
Please include:
- Your full name
- Order number
- Product name
- Description of the issue
- Photos or other supporting information where relevant
Providing complete information helps us review your request more efficiently.
15. Wholesale Orders
Wholesale orders may be subject to additional terms agreed between GEEK PLUS and the wholesale customer.
Wholesale customers experiencing a product quality issue, shortage, damage, or other order discrepancy should contact us promptly with the relevant order information.
Any wholesale return, replacement, or refund will be handled in accordance with the applicable agreement and applicable law.
16. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.
The latest version will be published on this page with a revised effective date.
17. Contact Us
If you have any questions about returns, refunds, replacements, or product issues, please contact us:
GEEK PLUS
8803 Orchard Tree Ln
Towson, MD 21286
United States
Email: info@geekplusco.com
Website: geekplusco.com